Frequently Asked Questions

Once you approve our quotation, which sets out product condition, delivery, warranty and lead time, the ordering process begins and concludes with complete delivery to your specified address. We do not generally impose a fixed minimum order quantity. If a request for a single small component cannot be handled efficiently for either party, we will tell you clearly.

For standard products, we usually respond the same business day or within 24 hours. End-of-Life products with limited market availability and quotations covering many line items may require additional research and take longer.

We specialise in servers, storage and networking equipment used in enterprise infrastructure. Our core portfolio includes products from leading brands such as Huawei, HPE, Dell, Cisco, NetApp, EMC, IBM, Juniper, HPE ProCurve and NVIDIA, together with related spare parts, expansion cards and components. Contact us directly with your requirement.

Warranty terms vary by product and are always stated clearly in our quotation. New products are covered by the applicable manufacturer's warranty.

A refurbished product differs from an ordinary used product because it is cleaned, tested and supplied with a warranty. Products received at our warehouse are cleaned and tested before entering stock. Condition, testing and warranty details are shared transparently at the quotation stage. Properly maintained refurbished equipment can deliver excellent performance and service life.

End-of-Life (EOL) means that a manufacturer has ended new production, official support and spare-parts distribution for a product. At that point, standard distribution channels become less effective. EOL support is valuable for organisations that need to maintain existing infrastructure, cannot yet migrate or must defer replacement because of budget constraints. We research these products through our global network and assess compatibility and condition before supply.

Yes. Global EOL stock is limited and declines over time. Availability depends on the model, country and current market conditions. Sharing requirements early gives us more sourcing options and can improve pricing and lead times. When stock cannot be found, we also assess compatible components or alternative products.

Our import consulting covers supplier research and communication, quotation and order documentation, payment-term assessment, international transportation, cargo insurance, customs documentation, coordination with customs brokers and logistics providers, and final delivery tracking. Before the transaction starts, we review all relevant costs, risks and required documents.

No. Our international trade consulting is not limited to IT products supplied by Tesla Teknoloji. We support companies in other sectors with overseas purchasing and international sales. Contact us whenever you need help coordinating an import or export operation, regardless of product category.

Payment terms depend on order value, product type and lead-time requirements. They are stated clearly during the quotation process and confirmed in advance so there are no unexpected conditions.

Lead times depend on stock location and availability. Domestic stock may be delivered within a few business days, while internationally sourced orders can take several weeks. Estimated delivery is always stated in the quotation, and expedited options may be available for urgent requirements.

Start by contacting us. We will review your requirement and coordinate the remaining commercial and operational steps as an end-to-end solution.